Mobile apps have become an integral part of our daily lives. We use mobile apps for everything, from food delivery to paying for services and shopping.
If you are running an eCommerce business, you should consider having a mobile app that makes it easier for your users to find and purchase your product or service. The number of people using mobile apps has significantly grown over the years. Therefore, whether your business is big or small, having a mobile app can help grow your business in many ways.
This article will discuss some important reasons why you should develop a mobile application as an eCommerce business owner.
Table of Contents
Provide Convenience to Customers
Mobile apps provide convenience to customers. They can shop from anywhere and at any time. Also, they do not need an active internet connection to access the app.
Customers can compare prices while they visit a physical store using a mobile app.
Customers would prefer buying products through a mobile application as it is easy, less time-consuming, and convenient for them.
Build a Brand Image
You should build a brand image that is unique, distinctive, and appealing to your target audience. The brand image created will help you attract more customers and ensure loyalty.
A mobile app is an excellent tool that can help you boost your eCommerce business. Mobile apps are easy to use and provide convenience to customers. They also help you establish a stronger personal relationship with your customers, thus ensuring long-term success for your eCommerce business.
Build Customer Loyalty
You know that feeling when you find something that you love, and you want to tell everyone about it? That is what your customers are going to feel with the mobile app. Mobile apps make it easy for them to shop for your products. Push notifications remind them of sales or new items they might want to check out.
But do not forget about the importance of customer loyalty as well. You can achieve customer loyalty through a mobile app by offering reward programs for frequent buyers, providing free shipping, etc. These features will help keep your customers coming back again and again.
E-commerce businesses can use push notifications to communicate with their customers. They will help you inform them about new products, promotions, and sales.
Push notifications are a great marketing tool that you can use in many ways:
- Send updates about the latest news and announce new arrivals.
- Promote sales and discounts for users who have added a product to the wishlist but did not make an actual purchase.
- Personalize your notifications by using all the information collected from users who downloaded your app. For example, if you have discount coupons or gift cards, send personalized messages to encourage people to visit your store again. It is an excellent way to engage customers in your loyalty program and retain them over time.
Helps Customers Track Their Products in Logistic
With a mobile app, your customers can track their orders. Your eCommerce business is all about delivering the products to the customer as fast as possible. eCommerce businesses try to partner with the best 3PL logistics company to achieve that.
With a mobile app, you can help them do this by keeping them up-to-date on delivery status. The app is often linked with the logistics partner transport database, which gives you real-time access to your product delivery status.
Customer relationship is vital in an eCommerce business. You can keep your customer happy by helping them track their orders in real-time with an eCommerce mobile app. They will be able to track their orders from the app with just one click. With push notifications, you can send real-time updates to your customer’s smartphones about their product delivery status and other details regarding their order.
Offer Easy Navigation
Your eCommerce business app should offer users the easiest possible navigation. They must be able to find what they are looking for in a few clicks. The navigation should be consistent so that users know what to expect and where to look for any information.
The search function should be intuitive as it lets users find whatever they are looking for quickly and accurately. If you do not provide your customers with a search option, you will lose them. You can add filters so that they can narrow down their results based on their preferences if you have a lot of products in your store.
It is easy to go back and forth between pages on smartphones, but it is not effortless when browsing mobile apps. It will help if there is an option that displays the entire website map so that users can see where they are and where they have been before or have yet to go through in your mobile application.
Helps in Target Marketing
Apart from expanding your e-commerce business reach, an ideal mobile app can also help you target specific audiences and allow for the best marketing of your products. For example, retailers can have offers different from white label manufacturers or any other eCommerce class.
Targeted marketing allows you to create deals that are only offered to a particular group of customers and not everyone. These ploys give customers an incentive to visit your site often as they know they will get deals that no one else gets.
Targeting means you can choose the right type of customer who is likely to buy your product without spending too much time on consumers who are not interested in what you offer. Targeting helps online retail businesses find and sell new products to those people who are most likely interested in them.
Easy Management of the Inventory
As you will be dealing with hundreds of products, you must keep a check on the inventory and manage it well. An inventory management system will help you keep an eye on your stock so that your customers do not have to face out-of-stock issues during checkout.
Moreover, an eCommerce mobile app can help you manage the business inventory. It will help you track which items are available in stock, who picked them up, when they were picked up and how much inventory is left. You can also integrate some inventory management software with your eCommerce mobile app to optimize the management of your stock and fulfillment process.
Cost-Effective When Compared to Website Development
Mobile apps are more cost-effective when compared to website development.
A website requires more resources to build and maintain, while an app is easier to develop and maintain.
Even the launch on Google Play or Apple App Store costs less than website hosting.
Better Sales Conversions and ROI
- Lower bounce rate: Mobile apps allow you to personalize and deliver content that suits your customers’ needs and preferences. Visitors are more likely to stay on your app. It results in lower bounce rates.
- Better sales conversions: Mobile apps have a built-in payment gateway that allows users to opt for the one-click purchase feature and complete transactions on the go. Besides, since an average smartphone user has 10+ applications installed, they can easily access your app and make purchases with just a couple of clicks. That makes it easier for you to boost sales conversions and generate better ROI.
- Customer engagement: An eCommerce mobile application also offers to push notifications as one of its prime features. These notifications allow you to send personalized reminders about events or activities such as special discounts, flash sales offer, etc., helping you boost customer engagement significantly.
You Can Use a Mobile App to Boost Your eCommerce Business
Mobile apps are the best way to connect with customers and enhance your eCommerce business online. Using an app, you will have better information about your buyers and track their in-app behavior.
In addition, mobile apps enable you to create a unique personalized experience for every customer by gathering data from them to tailor products, services, and deals specific to their needs.